Complaints & Compliments
We value your feedback and are committed to resolving any concerns promptly.
Share a Compliment
Had a positive experience with our team? We would love to hear about it. Your feedback helps us recognise our team members and continue delivering excellent service.
Please email your feedback to nicholas@andorraprivate.com.au
Making a Complaint
We take all complaints seriously and are committed to resolving issues fairly and promptly. If you are not satisfied with any aspect of our service, please let us know so we can address your concerns.
Contact Us Directly
The first step is to contact us directly. Many issues can be resolved quickly through a simple conversation. You can reach us by:
Submit a Written Complaint
If you prefer to submit a formal written complaint, please include:
- Your name and contact details
- A description of the issue or concern
- Relevant dates and any documentation
- The outcome you are seeking
Send your written complaint to: nicholas@andorraprivate.com.au
Our Response
We will acknowledge your complaint within 2 business days and aim to provide a full response within 14 business days. For complex matters, we will keep you informed of our progress and expected timeframes.
Our Commitment
- -Acknowledgement within 2 business days
- -Full response within 14 business days for standard complaints
- -Regular updates for complex matters requiring additional time
- -Fair and impartial assessment of all complaints
Contact Details
For all feedback, complaints, or compliments, please contact:
Nicholas Malouf
Andorra Capital Solutions Pty Ltd
nicholas@andorraprivate.com.au0480 521 605